FAQ

Sourcing

We prioritize ethical fair-trade sourcing and work directly with trusted suppliers to bring you specimens with a clear, responsible origin. 

Shipping Information

In-stock items ship within 1-2 business days of your order being placed. 

Pre-order items ship on or around the date specified at checkout and your confirmation email. 

Delivery Times

You can expect your package to arrive within 5-7 days of the ship date. 

Shipping Carriers 

Most orders ship USPS, FedEx, or UPS depending on your location and the fastest available service. 

Returns

Eligible full-priced items can be returned within 14 days of delivery for a refund or exchange. 

Stones: Final Sale

Sacred Space: Final Sale

Apothecary: Final Sale

Adornments: Eligible for refund or exchange within 14 days of delivery. 

Library: Eligible for refund or exchange within 14 days of delivery. 

Sale: Final Sale

Note: Our initial launch will only include Stones and Sacred Space items, both of which are final sale so please choose carefully. Return policy will apply once we launch inventory for eligible categories. 

Questions

Our Care Team is always happy to help, reach out to us anytime at care@etherealcurrent.com